Customer Service Hall Of Shame
MSN's "Customer Service Hall Of Shame"
1. AOL
2. Comcast
3. Sprint
4. Abercrombie & Fitch
5. Qwest
6. Capital One
7. Bank Of America
8. Time Warner Cable
8. HSBC Finance
9. Cox Communications
I was surfing the internets today and I read where MSN Money released the results of its second annual "Customer Service Hall of Shame" on Tuesday. It's a nationwide survey that was conducted by Zogby International back in March. They make a list of companies with the worst customer service. Out of the top 9, I do business or have done business with 6 of them.
Yall remember when Netzero was free? Well, when NetZero stopped being free, I got my Internet connection through AOL. It was cool until I went to work in telemarketing and happened to get an AOL billing contract. I found out how they did their billing and I changed service providers.
Everybody that had cable in Memphis had Time Warner Cable. I think they had a monopoly or something. Ain't there laws against monopolies? Now it's Comcast. Is there any other cable providers in Memphis? I don't think so right off hand. I can't lie and say that I used Time Warner's customer service department either. Can't call the folks when you bootlegging cable anyway but I'm not saying that I was bootlegging cable, I'm just saying.....
I have cellular service through Sprint. I can't say I have complaints with their service because everytime I threaten to change providers they hit me off with some free sh!t. Come to think of it, I need a new phone right now. I gotta call them later.
I've had 2 trucks financed through Capital One. Didn't use their customer service department but I can tell you that they don't hesitate to call yo ass promptly if you late paying them. I aint saying I be paying late, I'm just saying............
I used to bank with Bank of America which has pretty good customer service if you got money in their bank. However, if you just need to cash a check that's drawn on one of their accounts, you are screwed. They take care of the customers in line that have accounts with them first and then everyone else. Damn!
Can I pick them or what???
Yall remember when Netzero was free? Well, when NetZero stopped being free, I got my Internet connection through AOL. It was cool until I went to work in telemarketing and happened to get an AOL billing contract. I found out how they did their billing and I changed service providers.
Everybody that had cable in Memphis had Time Warner Cable. I think they had a monopoly or something. Ain't there laws against monopolies? Now it's Comcast. Is there any other cable providers in Memphis? I don't think so right off hand. I can't lie and say that I used Time Warner's customer service department either. Can't call the folks when you bootlegging cable anyway but I'm not saying that I was bootlegging cable, I'm just saying.....
I have cellular service through Sprint. I can't say I have complaints with their service because everytime I threaten to change providers they hit me off with some free sh!t. Come to think of it, I need a new phone right now. I gotta call them later.
I've had 2 trucks financed through Capital One. Didn't use their customer service department but I can tell you that they don't hesitate to call yo ass promptly if you late paying them. I aint saying I be paying late, I'm just saying............
I used to bank with Bank of America which has pretty good customer service if you got money in their bank. However, if you just need to cash a check that's drawn on one of their accounts, you are screwed. They take care of the customers in line that have accounts with them first and then everyone else. Damn!
Can I pick them or what???
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